Finding out that your car has been damaged by a towing company can be quite a stressful scenario. Finding the right way to repairing the damage, even more so, while managing to achieve justice and fully recover your funds can really turn into an ordeal.

The questions like:

  • What to do if towing company damaged my car?
  • Who’s liable?
  • Will they pay for repairs?
  • Will my insurance company?

…have been popping up on forums rather often lately.

This is why we at Phoenix Towing decided to address the subject thoroughly and help you deal with this annoying situation in 3 easy steps.

Step 1: Preventing the Mistake Altogether

If your car has been towed due to your own mistake (you parked in a tow-away zone for example), you must remain calm and don’t jump into signing any papers given to you by the tow yard. We know that you want to get your car back as soon as possible, but this can potentially be a big mistake in the long run. Instead, make sure you check your vehicle top to bottom for any type of towing damage.

The trick is that these papers that are given to you to sign in a rush might contain clauses that will later be able to release the towing service from any liability for potential damage to your car during the period of time your vehicle was in their storage or in transit.

What if tow truck damages car ?

Should you sign these papers without going through them thoroughly and reading all the clauses, you may end up being unable to recover the funds necessary for the needed repairs.

NOTE: Also, make sure you check the items of value that might have been in your car for they might have been stolen.Picture of a man signing towing service papers

Step 2: Proving the Damage Was Caused by the Towing Company

Once you are 100 percent positive that the towing company is responsible for the damage, it is time to make sure you can prove it. The first thing you need to do is to obtain the papers in which the exact state of your vehicle BEFORE they took it away is described. If the damage in question is not included in this documentation, you should be able to file a claim via your insurance company.

Any photos or video footage that clearly display that the new damage has been caused by the towing company can pose as solid evidence and can significantly help you with your case.

Step 3: Finding out What Your Insurance Covers

Make sure you go over all the necessary details about the procedure with your insurance company. If your contract has a collision coverage category, there’s a huge possibility the damage caused to your car will be fully covered.

However, you still might be obliged to pay the deductible before the insurance company pays for your car to be repaired.The good thing though is you will probably be given this money back if it turns out the towing service is indeed at fault.

The other option is to negotiate with the towing company directly and get the money for the damage that was done to your car, but we still advise you to contact your insurance company and notify them about all the details related to the case.

Bonus Tip: Always Work With a Pro Towing Company

The best tip we can give you is to always make sure you go with a well-known and professional towing service. This way you can be sure you will be avoiding this annoying scenario altogether.

Phoenix Towing offers the best towing services in Phoenix, Tempe, and Mesa, so the next time you find yourself in the need for highly trained and experienced towing technicians, do not hesitate to call us. Help’s on the way!